Warranty Policy
We take pride in providing quality products and services, and we stand behind the workmanship of our offerings. Please review the terms of our warranty and service policies below:
Meet the Team
Zebra, Roller, and Shangri-La Blind
Components: Lifetime warranty, excluding string-control and chain-control parts (covered for 1 year)
Fabrics: 5-year warranty against quality-related defects
Motors: 3-year warranty, as covered by the original manufacturer
Drapery
Components: Lifetime warranty
Fabrics: 5-year warranty against quality-related defects
Motors: 3-year warranty, as covered by the original manufacturer
Vertical Blind
Components: 1-year warranty
Material & Fabric: 1-year warranty
Important Notes
All customized orders are final sale and cannot be refunded or exchanged.
Installation-related issues are covered for 6 months, limited to product quality concerns.
Warranties do not cover damage caused by misuse, accidents, or human error, and are valid only for non-human-induced defects related to product quality.
Proof of purchase is required for all warranty claims.
